Frequently Asked Questions

Privacy & your data

How is this different from just uploading my data to ChatGPT?

When you upload health data to ChatGPT or any standard AI tool, that data is transmitted to OpenAI's servers and their cloud infrastructure — it may be used to train future models and is subject to their data retention policies. Our AI runs inside a Trusted Execution Environment (TEE) — a hardware-level secure enclave where all external communications are blocked by design. Your data never leaves your device, is never seen by our AI provider, and is never used to train any model.

Do you store my health data?

No. Your blood results, genetic files, and health data live only in your browser — stored locally on your device, end-to-end encrypted by default. No health data is ever sent to or retained on our servers.

Who can access my data?

Only you. Not us, not our infrastructure team, not any third party.

What is a TEE and why does it matter?

A Trusted Execution Environment is a secure area of a processor where code runs in complete isolation — even we cannot see what's happening inside it. It means your health analysis happens privately, with cryptographic guarantees, not just a privacy policy promise.

Can my data be used to train AI models?

No. Because your data never reaches our servers or any AI provider's infrastructure unencrypted, there is nothing to train on. This is a technical guarantee, not a policy one.

Security & encryption

How do I move my data to another device?

Go to Settings and export your encrypted data file, then import it on your new device. When you log in, your data decrypts automatically — no manual key handling required. If you've enabled a custom passphrase (via passlock), you'll need to enter that passphrase to decrypt on the new device.

What happens if I lose my passphrase?

If you set a custom passphrase and forget it, you'll need to re-upload your original files (blood PDFs, genetics file), as we never hold your passphrase and cannot recover it. We strongly recommend backing up your encrypted data file and storing your key securely (a password manager works well).

Is this a replacement for my doctor?

No. This platform helps you understand your data deeply and have more informed conversations with your healthcare provider. It is not a diagnostic or clinical tool. Always consult a qualified professional before making changes to medication or treatment.

How do payments work?

You purchase credits to use the platform — top up any amount, and unused credits carry forward. Stripe card payments are coming soon.